Shipping & Returns

Our shipping policies appear below.  Orders also are governed by our Terms of Use, which you should review.

Continental United States Orders:

• Most internet orders placed before 12pm Eastern Time Monday thru Friday will be processed and confirmed the same day.
• Please note, orders placed after 12pm Eastern Standard Time Monday thru Friday, may not be processed and confirmed until the following business day.
• Orders placed after 12pm Friday generally will be processed and confirmed on the following Monday.
• Holidays, Saturdays and Sundays are not business days.  We observe all federal holidays.
• Orders placed on Saturday or Sunday will be processed and confirmed on Monday.
• Order acknowledgment, confirmation of product availability, and shipping tracking information will be provided to you via email after your order is processed.
• Order acceptance occurs only when your order has been shipped.  We will notify you by email when that has occurred.
• Large, Oversized, Multi-boxed items may incur additional shipping charges.
• You will be notified of additional shipping charges prior to final processing and shipping and have an opportunity to cancel or change your order if you are not satisfied with any additional charges.
• Orders are shipped via UPS, FedEx, or USPS.  A physical address is required for shipment.  We cannot ship to P.O. Boxes.
• We verify all credit cards before shipping.  In some cases, this may delay stated delivery dates.

Expected Delivery Dates:

All dates are estimates and may vary.  Please see notes below.

Standard Ground: 3-7 business days after order processing
2-3 Day Express: 2-3 Business days after order processing
2-3 Day Express delivery dates do not have guaranteed delivery times.

Signatures may be required upon delivery.  Drivers will not leave packages without signatures, so you must arrange for someone to receive the package and sign for it.  You may want to use a business shipping address to ensure that someone will be available to sign for the package.

Transit days for ground shipments and 2-3-Day Express are business days and do not include weekends or holidays.

Standard Shipping Rates:

Actual rates at time of purchase may vary and will be displayed in your Shopping Cart during the order process.

Gem Elixirz Returns Policy

We guarantee your satisfaction with all Gem Elixirz merchandise. You may return any of our products, with your receipt, for a merchandise exchange, credit, or a full refund of the purchase price (minus shipping and handling charges). If you receive a damaged or defective item, we will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective product. You will not be charged any additional shipping or handling fees for replacement of such damaged or defective shipments.